Identifying Incidents

There are several ways that DevOps engineers can be notified of an incident:

Types of incidents

Vendor (Google Cloud) Incident

If our cloud hosting provider suffers an isolated incident in one of our instances we should be able to remain online due to the High Availability setups we’ve configured. In case of a widespread outage in the hosting Region, we will go offline until the upstream service is restored. In any case, you should:

Security Breach

If you notice a security breach of any kind, you should:

In case of affected instances:

In case of affected credentials, like email phishing or other:

These include but are not limited to:

Reacting to Incidents

After the Incident is Solved